Privacy Policy

Effective Date: May 24, 2026

Hudson Valley Heat Co. (“HVHC,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, subscribe to updates, or purchase our products.

1. Information We Collect

We may collect the following information:

• Name
• Email address
• Phone number, if provided
• Billing and shipping address
• Order details and purchase history
• Messages submitted through our contact form
• Website usage data, cookies, and analytics information

2. How We Use Your Information

We use personal information to:

• Process and fulfill orders
• Respond to customer inquiries
• Send market updates, product news, and promotional emails if you opt in
• Improve our website, products, and customer experience
• Comply with legal, tax, accounting, and business obligations
• Prevent fraud, misuse, or unauthorized activity

3. Legal Bases for Processing

If you are located in the European Economic Area, United Kingdom, or another region with similar privacy laws, we process personal information under one or more of the following legal bases:

• Contract: to process orders and provide products or services
• Consent: for email marketing and optional communications
• Legal obligation: for tax, accounting, and compliance requirements
• Legitimate interests: to operate, protect, and improve our business and website

4. Cookies and Analytics

Our website may use cookies and similar technologies to operate the site, remember preferences, analyze traffic, and improve performance. Some cookies are necessary for the website to function, while others may support analytics, marketing, or user experience improvements.

You can adjust cookie preferences through your browser settings or any cookie banner tools provided on our website.

5. Email Marketing

If you subscribe to our email list, we may send updates about market appearances, new products, seasonal releases, and special offers. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

6. Sharing Personal Information

We may share limited personal information with trusted service providers that help us operate our business, including:

• Website hosting and ecommerce providers
• Payment processors
• Shipping and fulfillment providers
• Email marketing platforms
• Analytics and security tools
• Professional advisors, such as accountants or legal counsel

We do not sell your personal information.

7. Squarespace

Our website is hosted and powered by Squarespace. Squarespace may collect and process information as necessary to provide website hosting, ecommerce, analytics, security, and related services. Squarespace provides information about its privacy practices and GDPR-related terms in its own documentation.

8. Payments

Payments are processed by third-party payment processors. We do not store complete credit card numbers or full payment credentials on our own systems.

9. Data Retention

We keep personal information only as long as necessary for the purposes described in this Policy, including order fulfillment, customer service, legal compliance, tax records, accounting records, dispute resolution, and business operations.

10. Your Privacy Rights

Depending on where you live, you may have rights to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information
• Object to or restrict certain processing
• Withdraw consent for marketing communications
• Request a copy of your personal information
• Lodge a complaint with a data protection authority

11. Children’s Privacy

Our website and products are not directed to children under 13, and we do not knowingly collect personal information from children.

12. Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no website, platform, or transmission method is completely secure.

13. International Visitors

Hudson Valley Heat Co. is based in New York, United States. If you access our website from outside the United States, your information may be processed and stored in the United States or other countries where our service providers operate.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

15. Contact Us

Hudson Valley Heat Co.
Hudson Valley, New York
Email: hello@hudsonvalleyheatco.com
Phone: 845-549-8840